Terms

ORDER TIMELINE

 

Our company products online are ready to be shipped next business day. Some products need 1-2 extra business days to process. You will be notified once your product is processed.

 

HANDMADE DISCLAIMER

 

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

 

Your product(s) can be damaged if:

* [WING GETS BENT ALL THE WAY BACK]

* [LEFT OUT IN THE DIRECT SUNLIGHT FOR MORE THAN 7 HOURS]

 

SIZE CHART

Please use our size chart to prevent errors in ordering.

https://thebluegoddess.co/necklace-lenghts/

 

CUSTOM ORDERS

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 

SHIPPING

We offer free shipping domestically. We ship first class with USPS.

International shipping is 7.00$

 

TIMELINE

Estimated time of delivery for domestic packages is 3-5 business days.

International packages take 8-12 business days to arrive.

 

RETURNS

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. If customized or personalized products come defective we will fix and or replace your item, once we have received defected product.

Additional non-returnable items:

* Gift cards

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

To start the return process email Lisa Bayer with an explanation on why you need to return your item.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.